Own delivery (couriers)
If your venue delivers with its own staff, Meni gives couriers a dedicated screen: an order queue, a map with the route, and one-tap status changes. The owner sees which courier carries which order and when it was delivered.
Open: Admin panel → Courier. Available to the owner, managers and employees with the Courier role.
Setup
- Enable delivery in the location settings (delivery zones and fees — see Orders).
- Create couriers on the Staff page with the "Courier" role — each gets their own login; a courier sees only the delivery screen.
- The courier opens admin.menio.ru on their phone — the screen is mobile-friendly.
The courier screen
Two tabs — Orders and Map.
Orders are grouped by stage:
| Section | What's in it |
|---|---|
| Preparing | The kitchen is still cooking — the courier sees what's coming |
| Ready for pickup | Ready to grab: the "Take order" button |
| Out for delivery | The courier's own orders: address, phone, the "Delivered" button |
| Delivered today | Today's history |
The Map tab shows delivery points and the route to the customer; the courier's own location is shown too. If an address has no coordinates, navigation falls back to the address text.
Delivery order statuses
New → Preparing → Ready for pickup → Out for delivery → Delivered
- Ready for pickup — the kitchen finished (bump on the KDS);
- Out for delivery — the courier tapped "Take order" (the order is assigned to them);
- Delivered — the courier confirmed the handover; the time is recorded;
- "Return" — releases the order if it was taken by mistake.
The guest sees their order status in real time on the order page.
Payment on delivery
The order card shows the payment method:
- Cash on delivery — a "Collect from customer" note with the amount;
- Card on delivery — take payment with a terminal;
- Paid online — nothing to collect.
Related
- Orders — delivery zones and fee setup
- Kitchen (KDS) — where "Ready for pickup" comes from
- Wolt and Glovo — delivery via aggregators
- WhatsApp orders — taking orders in a messenger
FAQ
How is own delivery different from Wolt/Glovo?
Aggregators charge a commission and provide their couriers; own delivery means your couriers and 0% commission. Many venues combine both: aggregators for new customers, own delivery for regulars. Orders from all channels land in one feed.
Does the courier need an app?
No, a phone browser is enough. The courier signs in with their login and sees only the delivery screen.
Can the owner see who delivered an order?
Yes — the order stores the courier, pickup time and delivery time. A delivery summary is available in Finance.